With Simplifyfax, Internet faxing is easy. It lets you receive and send faxes by attaching documents to your email. No paper cost, and the privacy of your faxes is ensured. It is our business to steer our customers away from the lemons and provide or recommend the best solution to meet your needs. Here are some of the most frequent issues we encounter and the advice that we think can get the clients back on track.
1. It has been hours and your fax has not reached the recipient yet.   3. You are billed though it’s a flat fee and you are under the minimum number of faxes.

In the case of Internet faxing, what happens is that the documents are sent to the service provider first, who converts the document into fax and send it to the recipient. The entire process can take about 5-15 minutes. Time is dependent on many various factors, such as number of customers, number of ports your Internet fax provider has, and what time of the day it is and etc. This is the reason why there is sometimes a delay in delivery or reception of faxes.

Most of the time, customers forget to put ‘1’ before the outgoing fax number. For example, you typed in 4147806654, the Internet Service Provider may interpret 41 as a country code and since the plan doesn’t include international calls, the user is billed for the call.
2. You just signed up and you already have a load of junk faxes in your account.
   4. Your fax appears on your fax logs but not in your email yet.

This is not UN common; you will receive faxes from spammers. The only way to fix the problem is to hit the delete key when you receive spam messages

  

Since getting faxes into your email are really email with an attachment, it may take a while for the faxes to arrive. Not to worry, it will. If you’re in a hurry use your Online Control Panel for a fast delivery.

There are other fax problems you might run into, it is best to call our Simplifyfax Customer Support and it usually resolves the issues. Our Customer Support readily gives assistance when our customers ask for it. In any businesses, mistakes will inevitably occur. And in Simplifyfax, we give our 100 percent effort and attention in making sure that your issues are properly addressed and resolved.